Frequently Asked Questions

Everything you need to know about your Polo Assn shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your shipment's progress.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online portal for a full refund or store credit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I ensure I'm choosing the right size?

Each product page features a detailed size guide. We recommend measuring according to our specific instructions to ensure the perfect fit for our classic and slim-fit styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your products authentic?

Absolutely. As the official e-commerce store, we guarantee that all items sold are 100% authentic products of the U.S. Polo Assn. brand.